Welcome to WrapMates. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Agreement to Terms

By using our services, you agree to be bound by these terms and conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

2. Services

WrapMates provides vehicle wrapping services designed to enhance the appearance of your vehicle and promote your brand. Our services include consultation, design, production, installation, and maintenance of vinyl wraps.

3. Appointments and Consultations

• Booking: All appointments for consultations, installations, and maintenance must be booked in advance. You can schedule an appointment via our website, phone, or email.
• Cancellation: If you need to cancel or reschedule an appointment, please notify us at least 72 hours in advance. Failure to do so may result in a cancellation fee.

4. Payments

• Pricing: All prices for our services will be provided and confirmed during the consultation.
• Payment Terms: Full payment is required unless agreed otherwise. A deposit may be required at the time of booking. The remaining balance is due upon completion of the installation. We accept various forms of payment, including credit cards and bank transfers.
• Refunds: Deposits are non-refundable unless the cancellation is made by WrapMates. Refunds for completed services are not available unless there is a defect covered by our insurance policy.

5. One-Year Insurance Policy

• Coverage: Our one-year insurance policy covers issues such as vinyl colour fading and peeling under normal use conditions. For detailed information, please refer to our Vehicle Wrapping Policy.
• Exclusions: The policy does not cover damages caused by accidents, scratches, natural incidents, or improper use. Detailed exclusions are outlined in our Vehicle Wrapping Policy.
• Claims: To make a claim, contact our customer service team with your purchase receipt and a description of the issue. An inspection will be scheduled to assess the damage.

6. Care Instructions

• Maintenance: Follow the care instructions provided at the time of installation to ensure the longevity and appearance of your vehicle wrap. Failure to follow these instructions may void your warranty.
• Washing: Use only recommended washing methods and products. Avoid high-pressure washers and abrasive materials.
• Environmental Protection: Protect your vehicle from extreme weather and pollutants to maintain the wrap’s quality.

7. Customer Responsibilities

• Vehicle Condition: Ensure your vehicle is clean and free from dirt and debris before installation. Additional cleaning fees may apply if the vehicle requires cleaning before the wrap can be applied.
• Maintenance: Regularly inspect and maintain your vehicle wrap according to the care instructions provided. Promptly report any issues to WrapMates.
• Design Approval: Clients are responsible for thoroughly reviewing and approving all designs before production. WrapMates does not take responsibility for any errors or issues in the design once it has been approved by the client.

8. Limitation of Liability

WrapMates is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid by the customer for the specific service in question.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which WrapMates operates. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

10. Changes to Terms

WrapMates reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the revised terms.

11. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us.