Effective Date: 10 October 2024

WrapMates

Unit 4, Parkside Business Estate, Rolt Street, London SE8 5JB

(Hereinafter referred to as “Provider”)

1. Agreement to Terms

By accessing and using the services provided by WrapMates, you (“Client”) agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services

WrapMates provides vehicle wrapping services designed to enhance the appearance of your vehicle and promote your brand. Our services include consultation, design, production, installation, and maintenance of vinyl wraps.

3. Appointments and Consultations

a. Booking: All appointments for consultations, installations, and maintenance must be booked in advance. You can schedule an appointment via our website, phone, or email.

b. Cancellation: If you need to cancel or reschedule an appointment, please notify us at least 72 hours in advance. Failure to do so may result in a cancellation fee.

4. Payments

a. Pricing: All prices for our services will be provided and confirmed during the consultation.

b. Payment Terms: Full payment is required unless agreed otherwise. A deposit may be required at the time of booking. The remaining balance is due upon completion of the installation. We accept various forms of payment, including credit cards and bank transfers.

c. Refunds: Deposits are non-refundable unless the cancellation is made by WrapMates. Refunds for completed services are not available unless there is a defect covered by our insurance policy.

5. One-Year Insurance Policy

a. Coverage: Our one-year insurance policy covers issues such as vinyl colour fading and peeling under normal use conditions. For detailed information, please refer to our Vehicle Wrapping Policy.

b. Exclusions: The policy does not cover damages caused by accidents, scratches, natural incidents, or improper use. Detailed exclusions are outlined in our Vehicle Wrapping Policy.

c. Claims: To make a claim, contact our customer service team with your purchase receipt and a description of the issue. An inspection will be scheduled to assess the damage.

6. Care Instructions

a. Maintenance: Follow the care instructions provided at the time of installation to ensure the longevity and appearance of your vehicle wrap. Failure to follow these instructions may void your warranty.

b. Washing: Use only recommended washing methods and products. Avoid high-pressure washers and abrasive materials.

c. Environmental Protection: Protect your vehicle from extreme weather and pollutants to maintain the wrap’s quality.

7. Customer Responsibilities

a. Vehicle Condition: Ensure your vehicle is clean and free from dirt and debris before installation. Additional cleaning fees may apply if the vehicle requires cleaning before the wrap can be applied.

b. Maintenance: Regularly inspect and maintain your vehicle wrap according to the care instructions provided. Promptly report any issues to WrapMates.

c. Design Approval: Clients are responsible for thoroughly reviewing and approving all designs before production. WrapMates does not take responsibility for any errors or issues in the design once it has been approved by the client.

8. Collection of Stored Items

a. Collection Timeframe: The Client agrees to collect the stored items within the timeframe specified by WrapMates for each specific project or task. The specific date and time of collection will be communicated for each instance.

9. Failure to Collect Stored Items

a. Additional Storage Fees: In the event the Client fails to collect the stored items by the specified time, the following conditions will apply:

i. An additional storage fee of £200 per day will be charged for each day the stored items remain in storage after the agreed collection date.

b. Recovery Costs: If the stored items must be moved or recovered due to the Client’s failure to collect, the Client will be responsible for all associated recovery, transportation, and third-party service fees.

c. Legal Actions: If the stored items are not collected within 48 hours after the agreed collection date, WrapMates reserves the right to take legal action, including, but not limited to, seeking the return of the stored items and recovery of all related costs.

10. Responsibility for Costs

The Client acknowledges and agrees that it is their responsibility to ensure the collection of the stored items within the specified time. Any costs incurred due to delays in collection, including storage, recovery, transport, or legal costs, will be borne by the Client.

11. Provider’s Rights

a. Access and Control: WrapMates retains the right to access and control the storage space and stored items until the Client collects the items. If the Client does not collect the items within the specified time, WrapMates may take any reasonable action to remove the items from the premises at the Client’s expense.

b. Right to Terminate the Agreement: If the stored items are not collected within 48 hours after the agreed collection date, WrapMates may terminate this Agreement and consider the items abandoned. WrapMates will have the right to dispose of or otherwise deal with the stored items in accordance with applicable law, at the Client’s cost.

12. Force Majeure

Neither party shall be held responsible for any delay or failure in performance due to circumstances beyond their control, including but not limited to acts of God, accidents, government actions, or any other event deemed beyond reasonable control.

13. Dispute Resolution

In the event of any disputes arising from this Agreement, the parties will attempt to resolve the issue through negotiation. If a resolution cannot be reached, both parties agree to submit the dispute to arbitration under the rules of [Insert relevant arbitration body or jurisdiction].

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

15. Entire Agreement

This Agreement represents the entire understanding between WrapMates and the Client regarding the storage and collection of the stored items. Any amendments or additions to this Agreement must be made in writing and signed by both parties.