Welcome to WrapMates, where we specialise in vehicle wraps to help you advertise your brand effectively. Our goal is to provide high-quality vinyl wraps that enhance your vehicle’s appearance and promote your business. To ensure your satisfaction and peace of mind, we offer a comprehensive one-year insurance policy on all our vehicle wraps.

One-Year Insurance Coverage

At WrapMates, we stand by the quality of our work and the materials we use. Our one-year insurance policy covers specific issues related to the vinyl wrap, providing you with confidence in our services. Here are the key points of our coverage:

1. Vinyl Colour Fading: If the colour of the vinyl wrap fades within one year of installation under normal use conditions, we will cover the cost of repair or replacement. Normal use conditions include regular exposure to sunlight, rain, and car washing as specified in our care instructions.
2. Vinyl Peeling: If the vinyl wrap peels off within one year of installation under normal use conditions, we will cover the cost of repair or replacement. This includes peeling due to adhesive failure under normal weather conditions and proper maintenance as outlined in our care instructions.

Exclusions

While our insurance policy covers many potential issues with the vinyl wrap, it is important to note that there are certain exclusions. Our coverage does not include:

• Accidents: Any damage caused by accidents is not covered. This includes collisions, impact damage, and any incidents resulting from driving mishaps.
• Scratches: Any scratches caused by external factors, such as sharp objects, keys, or vandalism, are not covered. Scratches from car washes using abrasive brushes or improper cleaning methods are also excluded.
• Nature-related Incidents: Damage caused by natural events, such as storms, hail, extreme heat, or other environmental factors, is not covered. This also includes damage from tree sap, bird droppings, and other natural contaminants.
• Improper Use: Damage resulting from improper use or failure to follow the care instructions provided by WrapMates is not covered. This includes neglect, misuse, and the use of inappropriate cleaning products or methods.

Care Instructions

To ensure the longevity and appearance of your vehicle wrap, we provide detailed care instructions at the time of installation. Following these instructions is crucial to maintain the warranty and ensure your wrap looks great for years to come. Here are the complete instructions:

1. Washing Guidelines:

   • Hand Washing: It is recommended to wash your wrapped vehicle by hand. Use a mild soap that is safe for vinyl wraps and a soft sponge or cloth. Avoid using harsh brushes or abrasive pads that could scratch the vinyl. Rinse thoroughly with clean water to remove all soap residues.
   • Automatic Washing: If you use automatic car washes, choose touchless or brushless ones to prevent scratches and peeling of the vinyl. Avoid high-pressure washers directly on the edges of the wrap, as this can cause lifting.
   • Drying: Dry the vehicle with a microfiber cloth to avoid water spots and scratches. Blot dry rather than wiping to prevent friction damage.
     
     

2. Regular Maintenance:

   • Removing Dirt and Bugs: Regularly clean off dirt, bugs, and other residues that might stick to the vinyl. Use a solution of water and mild soap. For stubborn spots, use a detailing spray that is safe for vinyl wraps. Avoid harsh chemicals or abrasive scrubbing.
   • Cleaning Products: Use only cleaning products that are safe for vinyl or those recommended by WrapMates. Inappropriate products can damage the wrap and void the warranty. Look for pH-neutral, non-abrasive cleaners designed for automotive finishes.
     
     

3. Environmental Considerations:

   • Sun Exposure: Whenever possible, park your vehicle in the shade or a garage to avoid prolonged exposure to the sun, which can accelerate the fading and degradation of the vinyl. Use a car cover if shade is not available.
   • Extreme Weather: Protect your vehicle from extreme weather conditions. During hailstorms, snow, or heavy rain, try to shelter the vehicle in a covered area. Extreme cold can make the vinyl brittle, while extreme heat can soften the adhesive.
   • Pollutant Protection: Avoid parking near trees that release sap, in areas prone to bird droppings, or in industrial areas with high dust and pollutant concentrations. Clean any contaminants off the wrap as soon as possible to prevent staining or damage.

How to Make a Claim

In the unlikely event that you experience issues with your vehicle wrap within the one-year coverage period, please follow these steps to make a claim:

1. Contact Us: Get in touch with our customer service team via phone, email, or our website. Provide your original purchase receipt, a detailed description of the issue, and photos of the affected areas.
2. Inspection: We will schedule an inspection of the vehicle to assess the damage and determine if it falls under our coverage policy. This may involve an in-person visit or, in some cases, a virtual assessment using high-resolution images.
3. Resolution: If the issue is covered, we will arrange for the necessary repairs or replacement at no additional cost to you. Our goal is to resolve claims efficiently and to your satisfaction.

Our Commitment

At WrapMates, we are committed to providing exceptional service and high-quality products. Our one-year insurance policy is designed to give you peace of mind and ensure your complete satisfaction with our vehicle wraps. If you have any questions about our policy or need further assistance, please do not hesitate to contact us.

Thank you for choosing WrapMates. We look forward to helping you make a lasting impression with our professional vehicle wrapping services.

If you have any queries, please feel free to reach out. We’re here to help!